If payment was made by credit card at the time of the order, changes cannot be made. However, if you selected the bank transfer / agency option as your payment method and wish to make changes before payment, you can contact our customer representatives for assistance.

At BtoBTurk, we provide our customers with the highest quality fashion products through a seamless and straightforward wholesale purchasing experience. To ensure that the items we send to our customers are in the best condition and free of manufacturing defects, we carefully inspect each item in your order for damages and flaws during the picking and packing process. We do not accept returns or exchanges unless the item you purchased is defective. For damaged items, you can create a ticket and get support from our customer representatives. You must notify us within 5 business days for any items you wish to return.

All stages after you have created your order are managed by BtoBTurk. The post-order process steps are outlined below: 1. After confirming your cart and placing your order, all subsequent steps are carried out by BtoBTurk. The post-order process steps are detailed below: 2. Your order is automatically entered into the suppliers' system. Each supplier sends their products to our warehouse in Istanbul within 3 business days. 3. Our product inspection team in the warehouse carefully checks each product for damages and flaws. After inspection, they consolidate all products from different suppliers into a single package, ready for shipment. 4. Depending on the shipping method you have selected, the products are dispatched to be delivered to you, our valued customers. As we value our customers' satisfaction, all orders are delivered to you as quickly as possible.

Since the items in your cart are not reserved until payment is made and the order is placed, they may still appear as available in stock to other customers. Therefore, there is a possibility that the stock may run out before you complete your order.